What is the cost of transferring to Pine Media?
Pine Media will normally charge you £40 (Inc. VAT) to cover the cost of setting up your phone account and transferring your number. If any of the information you supplied us turns out to be inaccurate, there is a risk that the transfer request will ...
Customer Equipment Checks
Your equipment Depending on the type of connection you have, you’ll either have a small network termination point or a fibre network termination point. Check you have power to your equipment (phone, modem etc), and that you haven’t accidentally ...
WiFi signal strengths and dBm
A stronger Wi-Fi signal means a more reliable connection. This is what enables you to take full advantage of the internet speeds available to you. Wi-Fi signal strength depends on a variety of factors, such as how far you are from the router, whether ...
Upgrading from 100Mbps to 500Mbps/1Gbps
As you may have noticed when you placed your initial order with us online the 500Mbps and 1Gbps packages both carry a £60 installation fee, this is to offset the cost of the higher specification routers. The reason why we bundle the hAP lite with ...
Can I keep my existing number
Yes, we will arrange for your existing number to be transferred across from your existing phone service provider to the Pine Media phone service. To allow this to happen, we will need the following information: The phone number The address (including ...