Can Managed WiFi customers have access to their routers?
Managed WiFi tenants do not have access to their routers and typically have devices restricted to 20Mbps each.
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Speeds over WiFi
Unfortunalty we cannot guarantee speeds over a WiFi connection. We've put in some information to help get the most out of the WiFi signal. Unfortunately there's very little we can do about the WiFi environment in properties aside from customers ...
WiFi signal strengths and dBm
A stronger Wi-Fi signal means a more reliable connection. This is what enables you to take full advantage of the internet speeds available to you. Wi-Fi signal strength depends on a variety of factors, such as how far you are from the router, whether ...
Customer Equipment Checks
Your equipment Depending on the type of connection you have, you’ll either have a small network termination point or a fibre network termination point. Check you have power to your equipment (phone, modem etc), and that you haven’t accidentally ...
Understanding broadband speeds
Bandwidth Bandwidth is the speed of your overall service. This is measured in Megabits per second or Mbps, a Megabit is 1/8th of a Megabyte. The higher Mbps you have, the faster the service will be. A good analogy for bandwidth would be a hose ...
My network is set to Strict NAT.
We appreciate that sometimes customers may have some mis-information about how a Strict NAT can affect their online experience. The network we provide to your property uses ‘Carrier Grade NAT’ ip address ranges. We use Carrier Grade NAT to reduce ...